Let everyone from IT, sales, marketing, HR, and others discover their own “aha!” moment with customizable dashboards and real-time insights.
Troubleshooting has never been so easy. Identify issues fast with pinpoint accuracy and live and historical quality-of-service reporting.
Get visibility on how your communications drive your business, from anywhere, on any device. See what’s happening in real-time with interactive reports or explore historical trends and patterns.
Get answers to your most critical questions by customizing what you see with intuitive, easy-to-use interfaces. Use pre-defined templates or start from scratch with no special skills required.
Stay on top of what’s happening with report subscriptions, wallboard views, and data-driven alerts delivered right to your inbox.
RingCentral RingEX ANALYTICS™Get a real-time, at-a-glance view of your global system’s health, with interactive reports that cover your network, endpoints, devices, and rooms.
Reduce your ticket volume and time-to-resolution by proactively troubleshooting issues in real-time from anywhere. Identify problems quickly with detailed metrics, alerting and quality scoring.
Make sure you’re getting the most out of your investment with detailed, user-level usage metrics across your entire message, video, and phone platform.
Identify the habits of highly successful salespeople and provide pathways to make everyone a top performer.
Optimize your customer resources with a call tracking solution that offers insights into time spent on billing questions, collections, invoicing, and other customer service issues.
Collect valuable insights on what's meaningful to your customers and prospects based on interests, location, and preferred channels.
Use live call and video meeting data to ensure your customers, partners, and employees have the best experiences in a hybrid world.
Explore case studies, stories, testimonials and more from real RingCentral RingEX Analytics™ customers.
Our analytic and call tracking solutions are considered by most to be leading the industry in depth and breadth.
But don’t take our word for it. Read a few of our customer success stories to find out how our top-of-the-line call tracking software and data analysis has helped businesses of all sizes.
Yes, you can use our analytics to view call tracking history.
However, we go way beyond call logs. Once you use our analytic applications you may never want to go back to the painful process of exporting your call tracking data.
Our customers have used our call tracking software and business analytics to build their own visuals using simple drag and drop interfaces, and report directly from any browser, even on mobile.
Most of our call analytics and data reporting tools are currently available free for our Standard RingCentral RingEX subscribers or above. Our Live Reports application, which is designed for real-time phone call queue monitoring, is available as an add-on and requires an additional fee. It’s just that simple.
Absolutely! We’re very excited to announce updates to our analytics API which is used extensively by our developer community. You can learn more by going here.
Yes. If you must, exporting data to another application is easy. Although, you might fall in love with the built-in analysis tools we provide.
We take full blame if those applications start gathering dust. If you’re trying to build a consistent automated process, we’d suggest you take our call analytics APIs for a spin.
If you have our RingCentral RingEX Standard suite or above, your RingCentral administrator can add you to the appropriate security groups.
After that simply go to: https://analytics.ringcentral.com to get started. If you’re interested in Live Reports, contact your sales representative, and ask them to add Live Reports to your account.
Once added, your admin can purchase and assign licenses to whomever needs them in the billing section of our service portal.
